Terms of service

SoloTrainer.net is operated by Igor Cirlan Trohin, a sole proprietorship at Rue Pré de la Cava 2, 1852 Roche VD, Switzerland (“we”, “us”). You can reach us at contact@solotrainer.net. Our full contact details appear in the legal notice.

These terms cover the SoloTrainer.net website, trainer dashboard, mobile app, and related booking, form, and training tools. They apply to trainers and clients who use those services. If you act for a business, you confirm that you have authority to bind that business. Any separate written agreement we make with you takes priority where it expressly changes these terms.

By completing account registration, including registration through a supported sign-in provider, you accept these terms. Creating an account does not by itself place a paid order. You must have legal capacity to enter this agreement. If you are a minor, a parent or legal guardian must authorise your use and any agreement as required by applicable law.

Provide accurate information, keep it up to date, and protect your sign-in credentials and devices. Use only accounts and workspaces you are authorised to access. Tell us promptly if you suspect unauthorised access. Trainers must manage invitations and access when their relationships with clients or colleagues change.

We provide software for managing clients, workouts, workout logs, bookings, forms, progress, and payment records. Available features depend on the module, account, device, and offer you use. A preview or announcement of a future feature is not a commitment to deliver it as part of an existing purchase.

Trainers provide their own coaching services. A client’s agreement with a trainer, including session prices, pack validity, attendance, cancellations, and refunds, is separate from these platform terms. SoloTrainer.net is not a party to that coaching agreement and does not employ or certify a trainer simply because they use the platform.

Trainers remain responsible for their qualifications, insurance, professional obligations, client screening, and the suitability and safety of their advice. Explain your own service and cancellation terms to clients before they book or pay. Obtain any permissions needed to work with minors or to collect and share health information.

Exercise descriptions, fitness tests, calculators, workout plans, and other resources provide general information. They do not replace medical assessment, diagnosis, or treatment. We do not guarantee fitness, health, or business results. Clients should discuss relevant conditions with a qualified professional and stop an activity that causes pain, dizziness, or other concerning symptoms. Do not use the platform to request emergency care.

Under our current client-activation offer, each new client gets 60 days free from the day you add them. Your first 10 permanent client activations are free. After those, you choose whether to pay CHF 10 once to activate each additional client. We do not charge you automatically when a trial ends. Without activation, the client’s history remains available to view, while new workouts, bookings, and workout logs pause after the trial.

An activation stays with that client. Archiving their file does not free an activation for someone else. Restoring the same activated client does not require another activation payment. These activation prices do not include separate costs for optional AI use or online payment processing, which must be disclosed before you use the paid service.

We show the price, currency, applicable taxes, included features, and any usage limits before you confirm a paid purchase. The offer you accept at checkout determines what you buy. You authorise the payment shown when you confirm that purchase. Third-party payment providers may apply their own terms to processing your payment.

Activation-credit packs let you prepay for client activations within your trainer workspace at the pack price shown before purchase. Platform activation credits are separate from the training-session packs a trainer sells to clients. A one-time activation purchase does not create a recurring subscription. Any recurring offer must disclose its billing period, renewal, and cancellation terms before you agree to it.

Future price changes apply to future purchases and do not add charges to completed purchases. Promotional credits follow the conditions disclosed with the promotion. Using free features or creating an account does not authorise us to charge you for additional services.

Trainers are responsible for their own client charges, refunds, taxes, invoices, and accounting obligations. Check financial records and generated documents before relying on them or filing a return. A recorded payment does not by itself confirm that money has settled.

You can stop using the platform and request account closure at any time. Cancelling a booking or requesting a refund for coaching must be handled with your trainer under your agreement with them.

For a platform purchase, contact us with the purchase reference and the reason for your request. We will assess billing errors, duplicate charges, failure to deliver the purchased service, and other refund requests under the offer you accepted and applicable law. Closing an account does not by itself reverse a completed purchase or cancel amounts already due.

Swiss law does not generally provide a cooling-off right for online purchases. Any withdrawal, refund, or remedy rights that apply to you under mandatory consumer law, including the law of your country of residence where applicable, remain intact. These terms do not treat account creation or use alone as a waiver of those rights.

• Use the platform lawfully and respect other people’s privacy, intellectual property, and access rights.
• Do not upload unlawful content, malware, or material you are not entitled to use or share.
• Do not harass others, impersonate someone, send spam, or use the platform for fraud.
• Do not bypass access controls, probe other users’ data, disrupt the service, or evade payment or usage limits.
• Do not extract private client data or use automated access in a way that compromises security or availability. Contact us to arrange authorised integrations or security testing.

You retain the rights you hold in the content you provide. You grant us permission to host, copy, process, and display that content as needed to operate the services you use, follow your instructions, provide support, and meet our legal obligations. This permission does not transfer ownership of your content to us.

You must have a lawful basis and the necessary permissions to enter someone else’s information, especially health data, and to share it with a trainer, colleague, or external service. Trainers determine why they collect and use their clients’ information and remain responsible for those decisions and their own privacy notices.

Our Privacy Policy explains how we handle personal data, service providers, retention, and access, export, correction, or deletion requests. Acceptance of these terms does not provide blanket consent to optional marketing or other processing that requires separate consent. If your use requires a data-processing agreement, contact us to arrange it; these terms do not replace that agreement.

Where available, AI features may suggest workouts, text, or other content. AI output can be incorrect, incomplete, or unsuitable for a particular client. Review it before applying it or sharing it, and use qualified professional judgement for health and training decisions. You remain responsible for the instructions and content you choose to use.

Optional integrations, connected AI providers, payment services, and app stores may require their own accounts, fees, and terms. Review the relevant data-sharing information before connecting a service or sending client information to it. We do not control third-party services or guarantee their continued availability.

We and our licensors retain the rights in the platform’s software, branding, designs, and materials. We give you a limited, non-exclusive right to use the features made available to your account for their intended purpose while this agreement continues. You may use and share your own client programmes and documents as part of your work. This does not give you ownership of the platform or permission to resell its software or branding. Rights granted by applicable open-source licences and mandatory law remain intact.

We aim to provide a reliable service, but maintenance, internet failures, and other disruptions can interrupt access or delay synchronisation. Keep copies of records you must retain for your business, tax, or professional obligations. Check that important changes have saved and synced before relying on them elsewhere.

We may update features to maintain, secure, or improve the platform. If we discontinue a paid service or materially reduce what you purchased, we will give reasonable notice where practicable and address any unused paid entitlement in accordance with the purchase agreement and applicable law.

Each party is responsible for breaches of this agreement as provided by applicable law. Nothing in these terms excludes or limits liability for fraud, intentional misconduct, gross negligence, death or personal injury where liability cannot lawfully be limited, or any other liability or remedy that mandatory law protects.

We may restrict access where reasonably necessary to protect users or the service, comply with law, address non-payment, or respond to a material breach of these terms. Where practicable, we will explain the reason and give you an opportunity to resolve it. Serious abuse, an urgent security risk, or a legal requirement may require immediate action. You can contact us to ask for a review.

You may end this agreement by closing your account or contacting support. Before closure, export the records you need or ask us for help with an export. Account closure can remove access to your workspace and its content. We handle deletion and records we must retain as described in the Privacy Policy. Ending the agreement does not remove existing payment obligations, accrued claims, or legal rights that continue after closure.

We will publish updated terms with their version and date on this page. For material changes affecting existing accounts, we will provide reasonable advance notice through the service or by email, explain when they take effect, and seek agreement where required. Changes will not apply retroactively to resolved transactions. If you do not agree to a proposed change, contact us or close your account before it takes effect; your existing purchase and statutory rights remain protected. You can save or print this page for your records.

Swiss law governs this agreement, subject to any mandatory consumer protections that apply in your country of residence. Courts with jurisdiction under applicable law may hear disputes. Nothing in these terms removes a consumer’s mandatory right to bring a claim in their local courts or contact a competent authority.

If a provision cannot be enforced, the remaining terms continue to apply to the extent permitted by law. Please contact contact@solotrainer.net with questions, complaints, billing disputes, or account requests. Include enough detail for us to investigate, but do not send passwords or full payment-card details.